TERMS & CONDITIONS

Our Commitment To Our Clients

  • All treatments provided by No More Knots Massage will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.

  • All new clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment

  • Treatments will only be conducted if No More Knots Massage deems the treatment safe for the client to receive

  • GP/Consultant permission may be required before treatments can be provided

 

Inappropriate Behaviour

  • No More Knots Massage does not tolerate inappropriate behavior and reserves the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior

  • Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client

  • If the therapist is unable to collect payment before leaving, an invoice will be sent to the client’s address

  • All invoices must be paid within 7 days of issue date

 

Vouchers

  • Vouchers can only be used as specified in the voucher instructions 

  • Vouchers are only valid for the usage terms specified in the voucher

  • Vouchers are only valid up to and including the expiry date

  • Refunds are not available for vouchers already paid for and provided

 

Promotions

  • Promotions can only be used as specified in the promotion instructions/description

  • Promotions are only valid for the usage terms specified in the promotion

  • Promotions are only valid up to and including the expiry date or the number of appointments permitted in the promotion description

  • Refunds are not available for promotions unless there are medical conditions that prevent or contra indicate treatment

  • Refunds are not available for promotions already paid for and provided

 

Client Feedback Forms

  • Feedback forms will be provided to clients at No More Knots Massage’s discretion

  • Content may be used in publicity material and on the website, with the permission of the author

 

Website Content

  • Website content will be authorised and managed at No More Knots Massage’s discretion, including testimonials

  • Photographs will only be displayed with the consent of the people in the photograph

  • Photograph consent may be obtained by No More Knots Massage verbally, or in writing if the client completes a photo release form

  • Photo release forms can be requested by phone or email

 

Payment

  • No More Knots Massage accepts payment in cash, by credit or debit card

  • Invoices will be sent to clients who do not pay for, or who cancel, treatments

  • Invoices must be paid within 7 days of the issue date

 

Privacy

  • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultation Forms and treatment notes will be kept on file, securely by No More Knots Massage 

  • All clients must complete a consultation form prior to receiving No More Knots Massage treatments

  • By signing the consultation form, clients are giving No More Knots Massage permission to hold records and data about them

  • Personal information will not be shared with any third parties

 

Complaints Handling

  • If a client wishes to make a complaint about No More Knots Massage, this must be emailed to the address or email address specified at 

  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint

  • All complaints will be taken very seriously and a response will be provided within 28 days

 

CANCELLATION POLICY

  • A booking is confirmed once a client has received a booking confirmation email or SMS from No More Knots Massage 

  • If a cancellation is made more than 24 hours before a treatment, the client will not be charged

  • If a cancellation is made within 24 hours of the treatment, they may be expected to pay a cancellation fee of 50% of the cost of the cancelled treatment

  • This cancellation fee may be waived at No More Knots Massage’s discretion

  • The cancellation fee must be paid within 7 days of the cancellation

  • No More Knots Massage has the right to cancel a treatment by giving 24 hours notice

  • No More Knots Massage has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided (for your safety and comfort) or if the therapist is taken ill

  • No More Knots Massage has the right to cancel a treatment without notice if the client is intoxicated or inebriated

  • No More Knots Massage commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible